The staff is very friendly and helpful. Laura M. was very helpful in trying to find a resource to fix my flat tire. The hotel is a bit worn and in need of an update. Location is good, about 25 minutes to downtown Pittsburgh.
I am currently staying in Fairfield Inn & Suites. Everything seemed well until the end of the evening as I was about to go to bed, when I noticed there was a spider under my blanket!!! I call front desk and the lady said she couldn’t come in my room to help as she said she was the only one there and no room service available after 11. I booked my stay here because this is run by Marriott and I believed that I would be comfortable and in safe hands, but I am extremely disappointed!
Stayed here on Christmas Eve. The front desk lady was very nice. However the hotel elevator, hallway and room were very dirty. I always check the bedding in every hotel and found the bedding to be disgusting. The mattress cover was stained in many places and there was white dripping in the wall beside the headboard. I got another room that also had a dirty wall but the bedding was clean. I slept in my clothes, kept my suitcase on the counter and got out if there asap. Check out the pictures on Yelp.
We arrived around 10 pm on a Saturday night having decided to stay a night near Pittsburgh to do some activities with our daughter. My daughter was eager to get to the pool so we brought our bags to the room and got her suit on. I noticed a sticky spot on the desk. We went to the pool and the hot tub was closed. It smelled so strong of bleach in the pool area it was irritating my sinuses and lungs. My daughter started having a skin reaction and had to get out before wanting to. We got back to the room and noticed the floors needed vacuuming. Also when pulling the bed spread back the sheets looked like they had deep creases as if they had already been slept on. I reluctantly stayed in the room anyway because it was late and I was tired. At breakfast there wasn't any flavored creamer for coffee ( disappointed). I expect better from Marriott.
Excellent visit to Neville island location. Modern clean lobby and rooms. Great service from the front desk. Pleasant variety at continental breakfast including two different kinds of waffle makers. We never heard other guests even though we know there were many. We stayed two nights and we will come back again if we need to stay in the area again. Easy short drive to the mall. King's restaurant next door is tasty and similar to an IHOP or Denny's but clean and nice. The pool was probably over treated with chemicals, but we swam 4 times anyway and hopefully they will have it adjusted correctly next time we visit. The kids loved the pool. We liked the hot tub. It overlooks a wall of windows out to a well maintained patio with chairs, tables, grills, and a large gas fire pit. The view there is nice, looking down a hill at a river with a pretty bridge in the background. We'll stay here again when we pass through. This is the type of hotel we were hoping for when we scheduled a room from 3 states away.
Fairfield Inn Suites By Marriott Pittsburgh Neville Island is a US Lodging based in Pittsburgh, Pennsylvania. Fairfield Inn Suites By Marriott Pittsburgh Neville Island is located at 5850 Grand Ave, Pittsburgh, PA 15225, USA.
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