Overall excellent stay. I hope your management/owners are proud of every staff member you have at this hotel. What ever your management is doing keep it up it shows on the guest side of things. Your staff are happy to work their. I can tell. :) thank you for the great 2 days I stayed at your facility. I will go out of my way to stay here if I’m ever back in town. Thanks :)
This place was competitively priced and it was a lot nicer than some of the other places I stayed (it is newer). I wish I would have known about the free breakfast and happy hour before my last day! I go to a conference in the Omni ever year, the walk between the two was less than 1 minute. It was a little confusing when you first go in. You take the elevator to the top floor where the check in desk is. The top and ground floor are the only ones you can get to without a room key.
Really neat architecture. Older restored building. Lobby in top floor. Great breakfast included. Neat bar in lobby. Gym is very good. Walk all around town. Central location.
First all the building floors start at floor 15 so you are guaranteed a high floor to say the least. Second every single staff member either smiled or said hi. Third, those other reviews about breakfast/drinks with long wait times turned out to be false then again I was there during a non Steelers weekend where people probably register 2 guests and bring in 5 people and complain about why the hotel wasn’t prepared. Fourth, those who encountered my 1 year son made me and my wife feel like we had the cutest kid in the world and we are doing something right in life. Fifth, even the housekeeper was amazing I washing my sons bottles and she even took the time to organize them and place them on wash cloth so they could dry better.
I was specifically told there was parking when I booked only to find out the parking is in a neighbor g parking garage that you have to pay daily for. The location is great and in walking distance of everything. We arrived early and our room was not done which is no big deal but when check-in time came.....our room still wasn't done. We had a game to be at in an hour! They held our luggage and then it was lost! The bellman took it somewhere....took an hour to get it back. I threatened to go to another hotel and was in the process of calling Hilton's customer service line when my room was magically finished. The hotel is extremely nice but the staff does not do their job. Found out why my room wasn't done....housekeeping was in the elevator with me on my way to my room....complaining about how "trifling" the guests are. I will not be back!
Absolutely loved our stay!!! The hotel was beautiful, the room was great and both the nightly reception & full service breakfast were a wonderful surprise!! Can't wait to stay again...highly recommend!
Embassy Suites By Hilton Pittsburgh Downtown is a US Lodging based in Pittsburgh, Pennsylvania. Embassy Suites By Hilton Pittsburgh Downtown is located at 535 Smithfield St, Pittsburgh, PA 15222, USA.
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