We spent a night here to celebrate our 13th wedding anniversary. The place was BEAUTIFUL! It was within walking distance if so many places of interest (we did walk quite a bit to save on parking). Upon registration, they asked if we were there for any special occasion. When we came back to our room for the evening, there was a beautiful dessert waiting for us!! The staff was so friendly and helpful! Thank you to the staff for an amazing stay! You made it well worth our while! By the way, the people of Pittsburgh are pretty friendly!
A week later, they had the audacity to rework the reservation system to cover up their mistake to be able to charge my credit card without my permission and then say everything is fine when I'm having dinner with a friend and have my credit card DECLINED because they have a charge held on it.
My company's holiday party was here an I must say I was very underwhelmed. The decor was very nice. The overall experience for the event, however, was very flat. The food was average tasting at best and all of it was cold. The specially drinks were very good, though. The wait staff all seemed miserable and were less than attentive. The lone bright spot, outside of the drinks, was the dealer we had at our black jack table for the Monte Carlo night.
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The location is convenient for the downtown area. The lobby was plush and felt really special. Our room was spacious and clean. We had breakfast at the hotel and my husband really enjoyed the buffet. I was jealous not to get it! We would definitely recommend.
I had to amend this post after having an incredibly terrible experience with the front desk and accounting staff after I had been incorrectly billed by the hotel and then they made an UNAUTHORIZED charge on my credit card for a transaction that should have been completely closed.
A company had stepped in to pay for two of the nights that I stayed at the hotel, presuming that I was coming in a night earlier to attend a conference. The hotel keeps telling me that my "original" reservation was actually the amended one and said that I was a no-show for the first night. After I was charged for only one night because my stay was for three nights instead of the assumed four.
The conference rooms were divided on disparate floors and the lobby, while stunningly beautiful, was a bit unintuitive to navigate. The halls are nicely arranged in an E pattern for shorter corridor spacing but signage could be more pronounced for easier recognition. Since it's an old building, power outlets on the light fixtures would a great improvement. The overall lighting was pleasant and welcoming, not harsh like many hotels can be.
Don't stay at this hotel unless you enjoy being jerked around with extra fees and charges because their staff can't be honest with their horrible reservation software.
One of my absolute favorite wedding venues in Pittsburgh! It's always a pleasure to work with their team (coordinators, servers, chefs - you name it!). Their weddings and events are classic and elegant, just like the hotel. My wedding couples and their guests appreciate the old-world vibe of the hotel, classy rooms, and ample locations for wedding photos in and around the property.
Omni William Penn Hotel is a US Lodging based in Pittsburgh, Pennsylvania. Omni William Penn Hotel is located at 530 William Penn Pl, Pittsburgh, PA 15219, USA.
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