Booked a van through Pittsburgh Transportation Group for our wedding and they were great. Staff at the man office was easy to communicate with to ensure timing/location was right and the driver was very friendly. Overall great experience, highly recommend for a wedding or event where you need a shuttle. Pricing was also very reasonable.
The drivers are completely incompetent. They mouth off to any passengers that do something wrong, there are a few good drivers but most are incredibly rude!
Called 2 days prior for a 6:00 AM pickup to get to the downtown train station. 6:05 no cab and no phone call. We called the company and learned they could find no record of the pickup name, address or phone number. We were told we should have been given a reservation #, but that had not happened. They offered to dispatch a cab but would not stay on the line to verify an ETA, so we declined. I woke up a relative to rescue us at 6:15, to make our 7:30 train. This was a stressful way to start a leisure trip. At 8:15, while on the train, we got a call from a driver who was at the house to pick us up, presumably for a scheduled 8:00 pickup. I can't imagine using them for any important trips. The first thing I did on arrival in NYC was to summon a Lyft.
UPDATE: We did receive a full refund, the company claimed to "have dealt with the driver," and customer service was apologetic. Although it was a nice gesture, we unfortunately will still have this wedding memory forever.
The driver left my wife and I standing in the rain on our wedding night after cussing us out. The car was parked 100 yards from the venue in the pouring rain (which we later found out was due to a miscommunication with our wedding coordinator so not necessarily their fault), but yelled at us for asking him where he'd been. When I asked him to be nicer to me on my wedding night, he replied with things like "go f*** yourself" before speeding off dangerously. There are plenty of other car services in Pittsburgh. I hope noone ever has to go through the horrible experience that my wife and I had on our wedding night. Please please please consider any other vendor!!
Horriable driver ever I see!! He speed without follow the speed sign and he almost hit the car!!! He laughed I am so sorry everyone is okay? was like damn I was like you speed without see the sign limited!!!! He said sorry I was like no you almost kill us our employees! I would never ride with this shuttle bus ever! Damnit. Zero star! Not one.
Pittsburgh Transportation Group is a US Car Rental based in Pittsburgh, Pennsylvania. Pittsburgh Transportation Group is located at 1825 Liverpool St, Pittsburgh, PA 15233, USA.
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