- This location needs some serious training on customer service. I never stepped out of line or raised my voice and I was treated like I was lying about my reason in asking for a simple upgrade.
- I booked 2 cars online (through the citi bank portal) in 2 different cities. In Tampa, I used Hertz (always incredible service by the way no matter the location) and Dollar in Pittsburgh. Both rentals had my age plugged in to the system. Arrived at Hertz, got my car keys no problem. At Dollar, was charged an additional $27 per day for being a young driver!!! Was never stated they would charge that on top of my reservation even after I put my age in online anyway. Ridiculous. It's a false price because Hertz had the fee included already and it would've been cheaper with Hertz
- My car is the worst rental car I've ever had. No cruise control, no tachometer (rpm gauge).
I reserved a compact car and received a minivan as the attendant indicated that all compacts were reserved (even though I had a reservation for a compact booked over a week ago). When asked if I could have a smaller car, he said he could "upgrade" me to a midsize sedan which would be an additional $10 per day. When I respectfully declined and said I'll keep the minivan, he made a comment on my watch saying, "Wow, that's a really nice watch." With its timing, I think this was a direct jab at me to suggest I had the money to pay for an upgrade; an upgrade that I shouldn't have had to make because they did not have the car I reserved. It was patronizing and unprofessional. Dollar will not receive my business in the future.
Yvonne has the best attitude. She is attentive to my needs. Great customer service. When I returned the car, the gentleman who checked me in was also excellent.
This is a full walk through of my experience so you can understand how good it could have been and then how bad it ended up. I arrived at the counter to a very nice guy. However, he couldn't get his passwords to work. The result was waiting 20 minutes for this. No problem yet, I wasn't in a huge hurry. He said he couldn't get in to the system and went and got a colleague (Troy) so that I could be helped. He literally told his colleague "can you take over for me, this guy has been waiting 20 minutes". He logs in and starts going through the process. I ask him how he's doing he says "good." No response. A few minutes later gets my information. Then asks what coverage I want, not "if" I wanted coverage. I declined, but highlight this for people not as experienced with renting cars (you DO NOT need this, don't feel pressured by the counter representative) I respectfully ask "is there any way I could get an upgrade in the vehicle for the wait?" (mind you, I had the most basic rental choice, so upgrading would have been very minimal - my rental doesn't have cruise control OR a tachometer?!?!) All he responded with was the word "No". I said "oh, not even like one step up?" Again, "No." At this point I was frustrated and said "that's an interesting way of handling this." Troy responds "I don't know what intereresting about it. I wasn't here for what happened" (what?!?!) Here's the problem! You were asked by your colleague to step in BECAUSE I had to wait on the company's error, and now you can't accommodate me because you weren't there - am I a liar?! He handed me the keys and said have a nice day.
My agent was knowledgeable and quick, I got the vehicle I wanted and the rate was good.
Unfortunately, I recently had to fly into Pittsburgh for a funeral. I made a reservation with Dollar Car Rental for the time I had to be in town. The agreed upon charge was supposed to be $204. However, I was completely taken advantage of. As I stated I was in town for a funeral so admittedly, I wasn't in the best frame of mind. I relied on the counter agent to do his job. Instead he took advantage of me. He simply said sign here and initial here. Unfortunately, I did. It was the furthest thing from my mind to ask about the gas policy. Anytime I've ever rented a car, the counter agent has asked questions and explained the policy about bringing it back full or not. Again, I wasn't thinking clearly and relied on the counter agent to do his job. He did not. I barely used a quarter of a tank of gas, if that. It didn't hit me until I pulled into the garage to return the car, when the agent in the garage said, "Did you remember to get a gas receipt when you filled up?" In shock I replied "no" and proceeded to explain that the gas policy was never explained to me. She gave me a sad look and handed me a receipt. After I got situated at my gate, I realized why I got the sad look. I was charged an additional $45 for less than a quarter tank of gas!!! Upon my return home I called the ticket counter and then the toll free number, both to no avail. A supervisor got on the phone and told me since I signed the agreement there was nothing they would do for me. I don't know anyone who rents a car and actually reads the novel length agreement. The average person relies on the counter agent for an explanation of terms. In a vulnerable state, I was denied that consideration and fully taken advantage. There is absolutely NO integrity with Dollar and I'm obviously very disappointed in how the whole thing was handled, from start to finish. Now, I'm really sorry I didn't complain about the foul smell in the car!
To sum it up
- This experience has been THE WORST OF ALL TIME REGARDING RENTAL CARS. Please go to Hertz. It's worth it every single time. Service is great and so are the cars. Please don't let Dollar bully you around and imply that you are a liar. You're a customer of their business, you shouldn't be treated like this.
Dollar Rent A Car is a US Car Rental based in Pittsburgh, Pennsylvania. Dollar Rent A Car is located at 1000 Airport Blvd, Pittsburgh, PA 15231, USA.
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