I was in the market for a new bike but was torn between an upgraded commuter (Trek Zektor 3) and a road bike (Trek ALR 5). My decision-making process involved two lengthy visits to the Top Gear Shadyside shop where I bombarded the shop personnel with a million and one questions! These guys were absolutely amazing and answered each and every one of my questions with professionalism and patience. I ended up purchasing of a 2016 Trek Emonda ALR 5 and I absolutely love it. I cannot thank you guys enough for all your help!!! THANK YOU!!!!
This place has gone downhill faster than my bike.
I decided to buy my bike on a Saturday. The guys were great and very helpful, but I could only pay for half. The next day (Sunday), I went to finish the transaction and get a tuneup before I wheeled my bike out the doors. The staff there that day were very poor in terms of customer service. One guy would not stop complaining and the other tried to get into a fist fight with him. This ended when the first man started to cuss the other worker out in front of him and told him to leave the store. I was very close on just walking out the door with my bike half done and getting it tuned up somewhere else. Probably not going back.
Good guys work there but the ownership is not turned on and it shows.
I was commuting to an important appointment when I realized my derailleur was out of line from a dropped bike earlier in the day. Next thing I know, the chain jumped off and got wedged between my spokes and my cassette. Lucky for me, I was only a block from Top Gear. I showed up carrying my bike and the guys at Top Gear dropped everything to put my bike on the repair stand. I called my appointment and told them I was running late. They had to take the chain off, straighten the hanger, and re-align and adjust derailleurs, brakes, cables etc. The mechanic was so fast, but also so thorough, that I was back out the door in under twenty minutes. I managed to get to that appointment on time. I totally appreciate a bike shop that understands commuters and our need for prompt service. Thanks, guys!!
Top Gear Bicycle Shop Shadyside is a US Bicycle Store based in Pittsburgh, Pennsylvania. Top Gear Bicycle Shop Shadyside is located at 5996 Centre Avenue #204, UPSTAIRS parking lot, Pittsburgh, PA 15206, USA.
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