My and my mother visited there on June 20th 2017 to look at some toys and chews for my dog. I saw this adorable puppy named Rocket and asked to meet him. The employee was straight out rude. The employee there just brought the dog over to the socialization area with a toy. He was being rough with the puppy and just carelessly held as if it wasn't a living, breathing creature. The 13 week old puppy started nibbling on my mother's shoe and even though the employee saw what was happening he did nothing about it. I understand that puppies nibbling things are normal but it actually looked like the employee was laughing. We left to look at the dog chews because we were kind of mad about what had happened. Another employee on duty, this female, greeted these customers that walked through the door. The also asked to meet Rocket and the female employee brought Rocket, a blanket, a toy, and treats into the socialization area and sat with the two ladies inside. I am really disappointed at the one employee that we were being assisted by and I wish to never meet that employee ever again.
One star rating and one less customer for Petland, after unfriendly and unprofessional encounter regarding the return of a defective aquarium. I was promised store credit one day, while the manager was absent. They quickly withdrew the offer of getting store credit via a phone message, saying they would NOT refund my return. Unfortunately won't be supporting this local business any longer.
Although there is great customer service, some of the animals there aren't getting the proper care they need. I had found an underweight gecko at the store. They did inform me that it wasn't eating but the sand that they used as substance might be the reason why since it can causes impaction
Actually knows how to treat their animals and keep them alive way better than petco or walmart. Keep up the great work
Friendly staff, great fish selection, and very clean! I stop by here for all my fish and aquarium needs.
Petland Village Of East Side is a US Pet Store based in Pittsburgh, Pennsylvania. Petland Village Of East Side is located at 6401 Penn Ave, Pittsburgh, PA 15206, USA.
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