Nice store. Bad neighborhood but getting better. Store very busy. Employees very nice and helpful.
There always helpful there. I have no complaints there. The parking lot is always full though. I guess that's great for them. But I enjoy shopping there.
Had a bad experience renting a vacuum here last night. Obtained the only vacuum (called "Wet/Dry Vac") from the Tool Rental counter. Attempted to use it, but discovered the suction was very weak and the vac was spewing clouds of dust and dirt into the surrounding air. Called Home Depot for some troubleshooting tips after explaining that it wasn't working well. I was immediately told "Okay return it." I asked how I should proceed as far as the cleaning I was trying to accomplish. They replied, "Just buy one."
The place is fine. Just your average home depot experience. Nothing exceptional.
I love this place! I've noticed that the people who work in the morning to afternoon hours are more customer service oriented. When I go in the evenings, it's difficult to find help. They sometimes walk right past me without speaking or taking time to ask if I need assistance. If I could, I'd always go in the morning or afternoon.
I wouldn't be renting a vacuum if I wanted to buy one....I don't want to spend the money on a heavier duty vacuum that I will only need a few times in my life, not to mention the fact that I don't have anywhere to store it. The speed with which I was told to return the vacuum and "just buy one" makes me think that the Tool Rental employee suspected that this vacuum was not up to the task of even simply sucking up dust/dirt from a hardwood floor (which is all I wanted to do with it). Please don't waste peoples' time by letting them rent faulty/inadequate equipment only to be told they should instead purchase tools from your store. Home Depot did refund the cost of the rental, but I don't think I'll be returning to have my time wasted again in the future.
The Home Depot is a US Hardware Store based in Pittsburgh, Pennsylvania. The Home Depot is located at 400 N Highland Ave, Pittsburgh, PA 15206, USA.
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