Helpful staff. Plenty of staff so that you don't have to wait for help. If you need an Apple product, it's the place to go.
Always super busy here. I waited forever to talk to someone and then when I finally got someone they had him helping me and another person at the same time. Pretty unprofessional for Apple.
This was the worst visit ever. My daughter purchased a refurbished iPhone from Apple plus the warranty. The Apple store refused to honor the warranty. They accused her of causing water damage to the phone. The phone had never encountered any water. They suggested that she go home & call Apple support. She did & Apple support said that this was within the warranty agreement & the store should fix the phone free of charge. She returned to the store. She was told by Adam that it would cost $299 to fix the phone REGARDLESS of what Apple Support told her. Even if she got Apple Support on the phone for Adam, the Shadyside store would make their OWN judgement call and not honor the advice from Apple Support. He also tried to sell her a new phone. When she called Apple Support they told her that she is covered by the warranty & they made an appointment for her to take the phone to a different store. Apple Support was great on the phone. They spoke with her until she was satisfied and they took her questions seriously. In the store, they spoke to her as if she was a clueless little girl. Strangely enough, given that my daughter interacted with nearly a dozen Apple representatives throughput this ordeal, we were also left wondering whether Apple employs any women.
Good place and smart people. Our iPhone 6 blew up. It was out of warranty. They replaced it anyway, which was terrific. However, I only gave 4 stars because they claimed that our phone had a 3rd party battery. We bought the phone used but we knew the person and he showed us email verifying when he got the phone, which was 11 months ago. We were suspicious that it really wasn't a 3rd party battery but that they might have said it was to limit their liability. The genius said any iPhone that blows up had to have a 3rd party battery. I asked to see the battery twice and he said no that the phone was already in the safe. I like the store and I was happy to get it replaced with new iPhone 6 for free. And in this case no one got hurt. If it happens to you I recommend that you check the battery out closely and take a picture of it before you take it in just to be on the safe side.
I went for a scheduled service appointment and they had me wait for 75 minutes before someone would "help" me by acknowledging that the computer always broken and taking the device for a repair. Something happened where the person that was supposed to help me left or something, though they never told me exactly. Additionally they wanted me to give them the passwords to my work laptop, which is the dumbest thing I have ever been asked by any type of technical support. When I explained to them I wasn't going to get fired so they can have access to my data and internal company resources they got offended and even told my employer that I "seemed angry." Don't bother talking to the "geniuses" here and if you need assistance go with a direct call to the support on the phone.
Apple Shadyside is a US Electronics Store based in Pittsburgh, Pennsylvania. Apple Shadyside is located at 5508 Walnut St, Pittsburgh, PA 15232, USA.
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