Well let's see.. I will have to call Shultz for the 5th time in 39,000 miles. The first time was for the tires that lasted not even 10,000 miles. The second and third time was for transmission issues and the computer had to be reset both times (on top of a tear in the seat that I had to replace myself). The fourth time was for a misfire and the coil pack had to be replaced. This time my check engine light came on and it is hesitating to idle, accelerate and accept fuel.. which seems to be for the same issue that was fixed 6 months ago. Although the staff, service and overall experience isn't bad, I would have to give Ford 1 star. I am 110% sure that Ford is not the car for me after all these issues. The salesman that helped me isn't there any more so I really have no need to shop there. I'm simply disgusted with this car at this point. It's embarrassing to be picked up or drive rentals when I have a new car. This thing has seen more hours getting fixed than I have, being in the drivers seat. I bought it in April 2015 so seeing the dealership every 6 months is the norm. Kelly is pretty awesome though because she has helped me every time. At this rate I will see you guys 8 more times ? At least that until it's paid off and I can get rid of it.
Great support staff, Kelly!, who took the time to listen and resolve my issue fully. It was unexpected and refreshing to see such great client service skills in today's world. Definitely will go here when looking for a new vehicle.
If you want a great place to buy and get your Car...Don't go anywhere else but Shultz Ford!
Bought my first car when they were at the old location, now bring it in here every year for my inspection and the staff is always kind and helpful. They have a quick lube center here as well and I get my oil changed there too, awesome employee's. Great place to buy a car or for any repairs, they do it all.
This review is for the service department, who took exceptional care of me and my vehicle. I did not buy my car here, but from now on, this is where I will take my Lincoln for repairs or service. I dealt with Brian, who was great from start to finish. They promptly got my car's problem diagnosed, ordered the parts and had it all fixed within two days (these were not minor repairs). Brian contacted my warranty provider before authorizing any repairs and made sure that I was covered. He communicated with me the whole time so that I knew exactly what was wrong and what they were doing to fix it. They even washed my car before giving it back to me. I was more than happy with this pleasant experience and I will definitely bring them my business again the next time my vehicle requires service!
I love them! The Sales Personal are just great and always give you more than 110% attention. They listen to you and make you priority #1 Always! All the guys are great there! Great Prices and Deals!
For the Service Department...I always go to Pat Sands...he pays attention to my needs and pays attention to me as the customer. He drops everything he is doing until I am taken care off. No distractions! I have seen others in that place not give me the attention he does! He shows respect to the customer at all times! He makes all his customers feel special!
Shults Ford Of Harmarville is a US Car Dealer based in Pittsburgh, Pennsylvania. Shults Ford Of Harmarville is located at 1300 Gulf Lab Rd, Pittsburgh, PA 15238, USA.
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